NO REFUNDS. ALL SALES ARE FINAL. Since these are handcrafted, one-of-a-kind custom made hats, we are not able to offer any refunds. There will be no refunds given for any reason. All merchandise sold by the Elegant Hattery is sold as-is, without any guarantee. By making a purchase with the Elegant Hattery, you are confirming that you have read and understood our no return policy.